Support Directory

Gamepad Manufacturer Customer Support

Official customer support contacts for the major game controller and gamepad makers, in one place. Support pages, phone numbers and emails, so you can reach the right people when a controller is drifting, dead, or won't connect. Not sure what's wrong yet? Run a quick free controller test first and note exactly what fails.

Please read: every maker below links to its official support page, so you always land somewhere real. Contacts change, so confirm phone numbers and emails there before you rely on them. We list a phone number or email only where the manufacturer publishes it on its own site, and many now handle support through a web form or chat rather than a phone line. Last checked: September 2026.

Sony PlayStation

PS5 DualSense & DualSense Edge, PS4 DualShock 4
PhoneUS 1-800-345-7669

Microsoft Xbox

Xbox Wireless Controller, Elite Series 2
ContactVirtual agent chat & callback request (no public phone line)

Nintendo

Switch Joy-Con & Pro Controller (Joy-Con drift repair program)
PhoneUS & Canada 1-800-255-3700
International +1-425-558-7078

8BitDo

Retro-style Bluetooth & Hall-effect controllers

Logitech G / Astro

Logitech G & Astro controllers (Astro is now Logitech G)
PhoneAmericas +1 510-795-8500
Europe +41 21 863 55 11

Razer

Wolverine, Kitsune & Raiju controllers
ContactTicket & live chat via mysupport.razer.com

SCUF Gaming

Custom pro controllers (owned by Corsair)
ContactLive chat & ticket form

Corsair

Owns SCUF and Elgato
PhoneUS & Canada +1 888-222-4346

Turtle Beach

Recon & Stealth controllers (now owns PDP / Victrix)
ContactWarranty & ticket portal

PDP / Victrix

Victrix Pro BFG & PDP controllers (supported by Turtle Beach)
ContactVia Turtle Beach ticket / warranty portal

PowerA

Licensed Xbox, PlayStation & Switch controllers
ContactSubmit-a-request web form

HyperX

Clutch controllers (HP-owned)
PhoneUS Customer Care +1 888 484 9335
US Technical +1 844 464 9737

Nacon / RIG

Revolution controllers & RIG
PhoneUS 1-833-622-6687

Thrustmaster

Racing wheels, flight sticks & eSwap controllers
ContactMessage centre & live chat

HORI

Fight sticks, Fighting Commander & Split Pad
ContactUS web form (Japan: hori.jp/support)

GameSir

Mobile & multi-platform Hall-effect controllers

GuliKit

KingKong Hall-effect controllers
ContactOn-site contact form

Flydigi

Vader & Apex Hall-effect / TMR controllers

Backbone

Backbone One mobile controller

Qanba

Arcade fight sticks & fighting-game hardware
PhoneHong Kong +852 2917 1460
Emailkf@qanba.com (US: usa@qanba.com)

Brook Gaming

Fight-stick PCBs & controller converters/adapters
PhoneTaiwan +886-2-6620-2225

Mad Catz

R.A.T. peripherals & gamepads
ContactTechnical support & warranty (RMA) form

EasySMX

Budget wireless gamepads

Valve (Steam)

Steam Deck & Steam Controller
ContactSteam help ticket portal

Amazon (Luna)

Luna Wireless Controller
ContactAmazon customer service (chat / callback)

Before you contact them

Support teams almost always ask the same three things: your controller model, the platform you're using it on, and exactly what's failing. So pin the fault down first. Open the free controller test, press every button and work both sticks, and note what's wrong: a dead button, a stuck trigger, stick drift, weak rumble, or no connection at all. The one-click health report gives you something concrete to paste into a support ticket, which saves a lot of back-and-forth.

A note on independence: Gamepad Tester is made by Edhir Games and is not affiliated with any manufacturer listed here. All names and trademarks belong to their owners. We link these contacts purely to help you reach the right place quickly.
Controller Glossary